Challenge
This home and garden e-commerce store had strong seasonal traffic but struggled with conversion rates. Customers would browse extensively but abandon carts. The brand needed a way to provide personalized shopping assistance at scale without hiring additional customer service staff.
Approach
We implemented Agentic Commerce as an AI shopping assistant: (1) Integrated WooCommerce catalog with ChatGPT, (2) Created AI-optimized product bundles and room design suggestions, (3) Implemented seasonal inventory prioritization, (4) Set up automated order fulfillment, (5) Built analytics dashboard for AI commerce performance. The AI assistant could answer product questions, suggest complementary items, and complete purchases.
Results
203 orders totaling $61,400 in 45 days. Conversion rate of 12% (vs. 3.2% for traditional e-commerce). Average order value increased by 28% due to AI-suggested product bundles. Customer satisfaction scores for ChatGPT orders: 4.8/5. The store now generates 31% additional revenue from the AI shopping channel with minimal operational overhead.